Client Due Diligence Manager

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

About the Role:

The Client Due Diligence Manager (Onboarding) is a key member of payabl.'s established CDD Team, responsible for standardizing and optimizing the global onboarding process across all products and entities. By centralizing due diligence activities previously managed across different teams and locations, this team enhances operational efficiency, regulatory compliance, and risk monitoring—supporting payabl.’s continued growth as a global payment solutions provider.

In this role, you will oversee the end-to-end due diligence process for new merchants, partners, and third parties, ensuring full compliance with relevant regulations. As the primary client contact during onboarding, you will work closely with internal stakeholders across Sales, Customer Success, AML, Product, Risk, and Finance to facilitate seamless and compliant onboarding experiences.

Success in this position requires critical thinking, autonomy, and the ability to handle complex cases while building strong relationships with both internal teams and external partners.

Location: Cyprus Office

Reporting to: Head of CDD

What You’ll Do:

•Customer Due Diligence: Perform end-to-end CDD, reviewing prospect cases and conducting risk assessments to categorize and monitor customers accurately.

•Approval & Escalation: Approve low- and medium-risk merchants and escalate high-risk or complex cases to regional MLROs/AMLCOs with detailed analysis.

•Client Engagement: Serve as the main point of contact during client onboarding, building strong relationships, guiding clients through the process, and ensuring all regulatory requirements are met.

•Due Diligence & Risk Screening: Identify and verify client information, analyze operations, and gather necessary data to understand their business activities. Screen for PEP/Sanctions and other risk factors, escalating cases when needed.

•Collaboration & Reporting: Work closely with AMLCOs/MLROs on case analysis, prepare suspicious activity reports (SARs), and update CDD procedures to maintain alignment with company policies.

•Compliance & Documentation: Ensure data integrity and confidentiality while maintaining accurate customer files in line with KYC regulations.

•Stakeholder Interaction: Collaborate with various departments (Legal, AML, IT, Product, Risk, Sales) to ensure CDD process alignment and respond to RFIs from banking and third-party partners.

•Audit Support: Participate in audits and regulatory inspections, providing necessary documentation to demonstrate compliance.

Who you are: …

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