Customer Support Agent (Phone, Chat & Email)

At Campeón Gaming , we build the technology behind online casino and sports betting brands .

We provide an all-in-one platform that allows our partners to launch, run, and grow their own brand with our engine. From the technology to the day-to-day operations, we support everything needed to make a brand successful.

Our platform is fast, flexible, and designed to scale across regulated markets worldwide. Also, we offer managed services such as Payments, CRM, Customer Support, KYC & Fraud, Affiliates, and Casino & Sportsbook Management.

This allows our partners to focus on growing their brand, while we support the technology and core operational functions of the platform.

But what truly sets us apart is our people .

We are a team of 200+ Campeones from 17+ nationalities , bringing together diverse perspectives, ideas, and expertise. Our culture is rooted in being people-first , building trust , embracing meraki , fostering team spirit , and adopting a growth mindset , both as individuals and as a company.

We’ve been recognized among the Best Workplaces in Europe 2024 , consistently ranked as a Best Workplace in Greece (2021–2025) , certified as a Great Place to Work for 6 consecutive years , and awarded as Best Workplace for Women Hellas 2026 and Best Workplace in Tech Hellas 2025 .

Ready to build this journey together? Your story starts here!

About the Role

We are currently looking for a talented Customer Support Agent (Phone, Chat & Email) to provide enhanced customer services.

Responsibilities:

•Provide fast, friendly, and professional support to players via phone, live chat and email.

•Assist customers with account management, deposits/withdrawals, game-related queries, and technical troubleshooting.

•Ability to call customers.

•Ensure compliance with responsible gaming and regulatory requirements in every interaction.

•Escalate complex issues to relevant departments (Payments, Fraud, Technical, Marketing etc) when needed.

•Accurately document customer interactions and maintain records in the CRM system.

•Proactively identify and report technical issues, bugs, or suspicious activity.

•Collaborate with other team members to ensure 24/7 seamless customer support.

•Stay updated with new games, promotions, and site features to provide accurate information.

•Contribute to a positive player experience by demonstrating empathy, patience, and problem-solving skills.

•Adhere to Kpis and quality standards.

Requirements:

•Previous experience in customer service, call center, or support role is an advantage.

•Fluent in English (written and spoken).

•Knowledge of an additional language (e.g., Spanish, German, French, Italian, Portuguese, Finnish, Swedish, etc.) is a strong advantage.

•Tech-savvy and comfortable using multiple software systems simultaneously

•Strong multitasking and problem-solving ability.

•Ability to stay calm and professional under pressure. …

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