Front Office Agent / Receptionist (Mare Resorts)

For the 2027 season, experienced and talented individuals are sought to join the award-winning Mare Ayia Napa in Cyprus as Front Office agents. As a Front Office agent, you are an integral part of delivering exceptional guest service, combining efficiency, courtesy, and professionalism to ensure a memorable and seamless stay.

Responsibilities:

•Greet and welcome guests with warmth and professionalism, creating a positive first impression

•Effectively address guest inquiries, providing accurate information about the hotel facilities, services, and local attractions

•Efficiently handle room reservations, ensuring accuracy and timely confirmation

•Collaborate with other departments to meet specific guest requests and preferences

•Create a welcoming and friendly atmosphere, fostering positive interactions with guests

•Serve as a central communication point between guests and various hotel departments

•Conduct smooth and expedited check-in and check-out processes, adhering to established procedures

•Handle guest payments accurately and securely, utilizing the hotel's payment systems

•Maintain accurate and up-to-date guest records, ensuring confidentiality and compliance with privacy regulations

•Address guest concerns or issues promptly and professionally, seeking effective resolutions

Requirements:

•Bachelor's degree in hospitality management, business administration, or related field

•Minimum of 2 years of experience in a front office, customer service, or hospitality role

•Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders

•Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions

•Knowledge of hospitality industry best practices, including customer service and guest experience

•Proficient in English, additional languages a plus

•Strong computer skills, including MS Office proficiency and hotel management system experience

Benefits:

•Competitive salary and other benefits (as per local legislation)

•Advanced opportunities for professional growth

•Accommodation (if necessary) and board

•Participation in educational programs

•Diverse and multicultural environments

•Professional skills development

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