Guest Relations Agent

Main Responsibilities:

•Ensuring and providing flawless, upscale, professional guest service experiences.

•Responding to guests needs and anticipating their unstated expectations.

•Provide upscale guest service experiences for clients throughout their stay.

•Promptly address guests' requests.

•Actively listen and resolve complaints.

•Ensure special guests, such as individuals with disabilities, elderly people, children, VIPs, receive personalized services.

•Coordinate and manage communication between guests and staff and follow up to ensure customer concerns are resolved

•Liaise with the Housekeeping and Maintenance team to provide an overall comfortable guest experience.

•Analyze customer feedback and online reviews and suggest ways to improve rating.

•Establish friendly relationships with regular hotel clients.

Qualifications and Experience:

•Degree in Hospitality field or other related field

•Prior experience in similar position or same position at 4 or 5 star hotels.

•Excellent knowledge of Greek and English languages

•Understanding of all hotel management best practices.

•Customer service drive with outstanding communication and active listening skills.

•Excellent problem-solving and multitasking skills.

•Ability to work flexible hours and under pressure.

•Strong sense of responsibility and a professional presentation.

Benefits:

•Attractive remuneration package.

•Free meals.

•Learning & Development opportunities.

•Various discounts provided within the Resort

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