Head of Technology Operations

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Head of Technology Operation in our Cyprus office - a certified Great Place to Work®.

You will lead the teams that run and support the company's technology services, ensuring reliable service, effective support, safe changes, tested recovery and clear operational ownership.

Reporting to: CTO

Responsibilities:

•Lead and manage the Technology Operations function, including Infrastructure & Cloud, IT Operations, Application Support, Business Systems & CRM, Trading Platform Operations and regional technology operations

•Ensure the reliable day-to-day operation, availability and support of business-critical technology services

•Establish clear service ownership, support coverage, operational procedures and escalation processes across the technology environment

•Lead the response to major technology incidents, coordinating service restoration, stakeholder communication, root-cause reviews and corrective actions

•Drive continuous improvements in incident management, service reliability, recovery and operational resilience

•Ensure robust backup, recovery and business continuity procedures are established and regularly tested

•Oversee operational changes and release readiness, ensuring that environments, monitoring, support, rollback procedures and handovers are in place before releases

•Oversee application support activities, including issue triage, diagnosis, authorised workarounds and escalation to Engineering and Product teams where required

•Support and deliver authorised technology and security-related operational initiatives, working closely with Information Security and Technology Risk

•Ensure operational security actions are properly assigned, tracked and completed with appropriate evidence

•Work closely with Engineering, Product, Data, Risk, Dealing and other business stakeholders to ensure effective technology service delivery

•Manage technology suppliers and service providers, including performance, costs, renewals and service quality

•Manage delegated technology budgets and maintain visibility over operational expenditure

•Lead, develop and mentor Technology Operations managers and specialists, including workforce planning, recruitment, succession planning and knowledge transfer

•Establish and monitor operational KPIs, service targets and improvement plans, providing regular reporting to the CTO

•Identify operational risks, capacity constraints, dependencies and service gaps, and ensure timely escalation and resolution

•Drive the successful onboarding and operational handover of new technology services

Candidate profile:

•Proven experience leading multiple Technology Operations teams, technology managers or substantial technology service providers …

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