Porter

Job Summary: The Porter provides direct services to guests, assisting with luggage, room orientation, and general guest needs. This role ensures timely, courteous, and efficient support, contributing to a seamless guest experience.

Key Responsibilities:

•Check arrival and departure schedules and ensure luggage trolleys are available when needed.

•Assist guests with carrying luggage to and from rooms.

•Explain room facilities, including card systems for electricity, phone usage, ventilation, and other amenities.

•Receive luggage from rooms upon guest departure and transfer it to the lobby or designated area.

•Convey messages, documents, or items to guest rooms as required.

•Assist guests during parties or events by guiding them to venues and preparing bell signs.

•Maintain knowledge of hotel amenities, facilities, operating hours, and occasional events.

•Provide information about local transport, attractions, and events for guests.

•Ensure work areas are neat and clean, including the lobby, living room, and terrace.

•Follow hotel Health & Safety rules and GDPR requirements.

•Adhere to accident reporting procedures for guests and staff.

•Perform any other tasks assigned by management related to Front Office operations or guest services.

Skills & Qualifications:

•Pleasant, approachable, and professional personality.

•Willingness to serve and assist guests.

•Fluency in Greek and English; additional languages are an advantage.

•Strong sense of confidentiality and discretion.

•Ability to carry luggage safely and provide courteous service.

•Knowledge of hotel facilities and general local information.

•Commitment to Health & Safety and GDPR compliance.

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