Receptionist

Ensure seamless arrival and departure experience while serving as primary point of contact at Front Office.

Responsibilities: Welcome guests and perform check-in and check-out procedures efficiently and accurately; Handle reservations, room allocations, and guest inquiries via phone, email, and in person; Process payments and maintain accurate guest accounts and records; Provide information regarding hotel facilities, services, and operating hours; Coordinate with Housekeeping, Concierge, Engineering, and other departments; Respond promptly to guest requests and resolve concerns professionally; Maintain Front Office standards and ensure compliance with policies and procedures; Assist with administrative tasks, reporting, and daily operations; Support revenue opportunities through upselling.

Requirements: Minimum 1 year experience in Front Office or Reception, preferably in luxury hotel environment; Excellent communication and customer service skills; Strong organizational and multitasking abilities; Fluency in English (additional languages an advantage); Ability to work flexible shifts including weekends and public holidays; Professional appearance and passion for hospitality

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