Safer Gambling and AML Analyst

Company Description

We are SkillOnNet, leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description

At SkillOnNet, our Safer Gambling and Anti-Money Laundering (AML) department plays a critical role in protecting our customers, maintaining compliance, and supporting a responsible gaming environment across multiple international jurisdictions.

As a Safer Gambling and AML Analyst, you will be responsible for assessing customer interactions, applying regulatory requirements, and making well-reasoned decisions that balance customer protection with operational efficiency. No two days are the same, and you'll work in a fast-paced environment where regulations, processes, and priorities continue to evolve.

We are looking for individuals who are naturally curious, analytical, adaptable, and comfortable making decisions within a regulated framework. While full training will be provided, you should enjoy learning new systems, interpreting written guidance, and solving problems independently.

Responsibilities include:

•Conducting Safer Gambling customer interactions via live chat in accordance with regulatory requirements and internal procedures.

•Assessing customer behaviour and responding appropriately during sensitive conversations, including recognising when situations require escalation.

•Applying licence-specific Safer Gambling and AML procedures accurately and consistently.

•Reviewing customer accounts and relevant information using multiple internal systems.

•Making informed decisions based on available information while recognising when further guidance or escalation is required.

•Recording clear, accurate, and comprehensive case notes.

•Following internal procedures and regulatory requirements across multiple jurisdictions.

•Supporting ongoing improvements by adapting quickly to new processes, regulatory changes, and operational requirements.

•Working collaboratively with colleagues across Compliance, Customer Operations, Payments, and other departments.

What we are looking for:

•Previous experience in Anti-Money Laundering (AML), Responsible Gambling, or Back Office operations will be considered an advantage but is not required.

•A university degree in a relevant field, such as Psychology, Law, Business Administration, Economics, or a related discipline, will be considered an advantage but is not essential.

•Ability to quickly learn new concepts, processes, and systems. …

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