Head Receptionist

Job Summary: The Head Receptionist is responsible for supervising the front desk team, managing arrivals and departures, handling guest inquiries, and ensuring that the Front Office operates efficiently. This role supports the Front Office Manager in maximizing service quality, guest satisfaction, and departmental performance.

Key Responsibilities:

•Supervise and participate in the activities of receptionists, including room registration, allocation, and sales.

•Coordinate with all hotel staff, making informed decisions to ensure optimal department performance.

•Oversee arrivals and departures procedures, ensuring timely room readiness and guest satisfaction.

•Verify daily arrivals and departures, reporting any pending issues to the Front Office Manager.

•Maintain knowledge of hotel facilities, amenities, events, and local attractions to assist guests effectively.

•Provide accurate and updated information, maps, and transport options to guests.

•Conduct shift handovers, including reporting from the previous shift and briefing the next shift.

•Check and manage the cash float, ensuring accurate records.

•Report pending repairs or damages to the Front Office Manager and coordinate with Maintenance.

•Stay informed about exchange rates, weather forecasts, and availability of brochures or guest information.

•Monitor room availability to maximize occupancy and optimize room rates through upgrades and sales.

•Issue and verify all departure invoices before presenting to guests.

•Maintain and update both incident and daily logbooks.

•Attend meetings and training sessions as directed.

•Implement hotel Health & Safety rules and GDPR requirements.

•Follow accident reporting procedures for guests and staff.

•Perform any other tasks assigned by management related to Front Office operations.

Skills & Qualifications:

•Pleasant and professional personality.

•Excellent command of English; additional languages are an advantage.

•Diploma from a recognized Hotel School or equivalent experience in a similar role.

•Strong organizational, supervisory, and interpersonal skills.

•Ability to handle guest inquiries, complaints, and special requests effectively.

•Knowledge of hotel operations, front desk procedures, and local area information.

•Commitment to Health & Safety and GDPR compliance.

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