Receptionist

The Receptionist is responsible for welcoming guests, managing reservations, providing information about the hotel and local attractions, handling guest requests and complaints, and supporting the Front Office team in all daily operations.

•Welcome guests in a friendly and professional manner upon arrival.

•Handle check-in and check-out procedures efficiently and accurately.

•Manage reservations, room allocations, and cancellations using the hotel's property management system.

•Provide information about hotel services, facilities, and local attractions.

•Respond promptly and courteously to guest inquiries, requests, and complaints.

•Maintain accurate records of guests, arrivals, departures, and room status.

•Answer phone calls, emails, and other correspondence professionally.

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