Guest Relations Officer

The Guest Relations Officer serves as a primary point of contact for guests, assisting with inquiries, requests, and concerns. This role supports the Guest Relations Manager in delivering above-and-beyond service, coordinating guest activities, and ensuring a high level of guest satisfaction.

•Assist guests with inquiries, requests, and minor complaints, providing guidance to ensure an enjoyable stay.

•Welcome guests warmly upon arrival and provide a courteous farewell upon departure.

•Coordinate and support the Guest Entertainment Program, including excursions, cocktail parties, art exhibitions, competitions, and film evenings.

•Escort educational groups on hotel tours, providing information and materials.

•Assist with guest weddings and special events as required.

•Maintain the Tour Operators counter, ensuring it is organized and stocked with relevant information.

•Update information boards with guest announcements and staff notices.

•Record guest suggestions and feedback, supporting weekly guest satisfaction reports.

•Assist with seasonal communications such as mailing lists for Christmas cards and other correspondence.

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