Head of Housekeeping

Job Summary: The Head of Housekeeping is responsible for organizing, monitoring, and coordinating all housekeeping activities, staff management, guest room maintenance, and laundry operations to ensure high standards of cleanliness and guest satisfaction.

Key Responsibilities:

•Supervise and manage the housekeeping team, assigning daily tasks and duties to staff.

•Conduct orientation and training programs for new housekeeping staff.

•Organize and monitor room inspections; conduct spot checks on guest rooms, departures, vacant rooms, suites, and VIP rooms. Assist room attendants when needed.

•Complete room status reports and report any irregularities to the Head of Housekeeping.

•Ensure the lost and found procedure is implemented properly.

•Liaise with the Technical Department regarding damages or maintenance requirements.

•Ensure correct cleaning aids and materials are used in appropriate quantities for each task.

•Check that housekeeping equipment and machines are maintained and in proper working order.

•Coordinate with Reception, Maintenance, and Linen Room for timely preparation of guest rooms.

•Handle guest complaints and escalate unresolved issues to the Head of Housekeeping.

•Prepare flower arrangements as required.

•Follow hotel Health & Safety rules and GDPR requirements.

•Adhere to accident reporting procedures for guests and staff.

•Perform any other tasks assigned by management related to housekeeping operations.

Skills & Qualifications:

•Knowledge of Greek or English language and basic computer skills.

•Pleasant and professional personality.

•Graduate of a recognized Hotel School or Hospitality Management program.

•Previous experience in a similar supervisory housekeeping role.

•Strong leadership and organizational skills to manage staff efficiently.

•Attention to detail and ability to maintain high cleanliness and hygiene standards.

•Effective communication skills to coordinate with other departments.

•Commitment to Health & Safety and GDPR compliance.

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