Head Receptionist

Duties & Responsibilities

•To supervise and participate in activities of receptionists in selling, registering and assigning rooms to incoming guests

•To effectively deal with all level of employees in the hotel, judges, coordinates and take decisions with high degree of common sense and attain the best possible job performance.

•To ensure arrivals and departures procedure and all other procedures of the department.

•To verify that all daily arrivals will have the scheduled room at the appointed time. To check if there are any pending arrivals or departures and report to Front Office Manager.

•To know the opening hours of all departments, all amenities and facilities provided by the hotel, and occasional events (live music evenings, Cyprus nights etc).

•To check for any pending repairs and reports to F.O.M. If detection of damages not rectified, transfers to Maintenance report of the day.

•To be informed of the general availability of room types available for the day, in order to sell, or upgrade rooms, in a way to maximize the average room rate.

•To issue all departure invoices of the day. To check before presenting to guests

Qualifications Requirements

•Pleasant personality

•Excellent command of English language. An additional, shall be considered as an advantage

•Diploma from a Hotel School, or experience in a relative position.

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