Night receptionist

Job Summary: The Night Receptionist is responsible for managing the Front Office during night hours, ensuring that all arrivals, departures, and guest inquiries are handled efficiently and professionally. This role maintains operational standards, supports safety protocols, and ensures a seamless guest experience during nighttime hours.

Key Responsibilities:

•Apply and manage arrivals and departures procedures, ensuring timely room readiness.

•Verify daily arrivals and departures, reporting any pending issues to the Head Receptionist.

•Maintain knowledge of hotel amenities, facilities, occasional events, and local transport options to assist guests effectively.

•Conduct shift handovers, receiving information from the previous shift and briefing the next.

•Check and manage the cash float and ensure accurate records.

•Control reception area lighting and music as needed.

•Report pending repairs or damages to the Head Receptionist; escalate unresolved issues to Maintenance.

•Stay informed about exchange rates, weather forecasts, and availability of brochures and guest information.

•Monitor room availability to sell or upgrade rooms, maximizing average room rates.

•Issue and verify all departure invoices before presenting them to guests.

•Maintain cleanliness and organization of the reception area.

•Keep both incident and daily logbooks updated.

•Adhere to hotel Health & Safety rules and GDPR requirements.

•Follow accident reporting procedures for guests and staff.

•Perform any other tasks assigned by management related to Front Office operations.

Skills & Qualifications:

•Pleasant and professional personality.

•Excellent command of English; additional languages are an advantage.

•Diploma from a recognized Hotel School or relevant experience in a similar role.

•Strong organizational, communication, and problem-solving skills.

•Ability to work independently and manage night shift responsibilities efficiently.

•Knowledge of front office procedures and guest service standards.

•Commitment to Health & Safety and GDPR compliance.

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