Service Desk System Administrator

<h3><strong><img style="max-width: 100%;" src="https://wargaming.com/media/ckeditor_uploads/2025/08/26/Banner-SM-648%20x%20211-Version300ppi.png" alt="" width="648"></strong></h3> <h3><strong>Job Overview</strong></h3> <p><span class="NormalTextRun SCXW67867022 BCX8">As Service Desk System Administrator, you will work in the Service Desk team at Wargaming HQ in Cyprus and provide first line IT support to Nicosia staff, troubleshooting hardware, </span><span class="NormalTextRun SCXW67867022 BCX8">software</span><span class="NormalTextRun SCXW67867022 BCX8"> and network issues to keep teams productive.</span></p> <h3><strong>Reports to</strong></h3> <p><span class="TextRun SCXW24589266 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW24589266 BCX8">The Service Desk System Administrator will report to IT Manager, Cyprus.</span></span></p> <h3><strong>What will you do?</strong></h3> <ul> <li><span data-contrast="auto">Respond to and </span><strong><span data-contrast="auto">resolve service desk tasks</span></strong><span data-contrast="auto"> via phone, ticketing system, or in-person support</span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">Troubleshoot</span></strong><span data-contrast="auto"> hardware, software and network issues for end users</span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">Escalate</span></strong><span data-contrast="auto"> complex issues to higher-level support teams when necessary, while tracking progress and ensuring resolution</span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">Install,&

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